Coldharbour Mill Privacy Policy

Privacy Policy

July 2020

 

Purpose of policy

The purpose of this policy is to give you information about how we collate and use the information we gather from you directly and from third parties

Coldharbour Mill Trust Ltd is committed to protecting your personal data and working in accordance with all relevant data protection legislation.  This privacy policy explains how the organisation uses the data we collect on our supporters and visitors.

This Policy will be updated reviewed and updated annually or in line with changes we make to how we use or process your data.

What data do we hold?

We collect personal data such as your name, e-mail, telephone number or mailing address from you when you voluntarily choose to register on our website for our newsletter, for purchases, for membership or other Coldharbour Mill Services. This also includes registering as a volunteer, attend an event, making online retail purchase, making a donation or other ways you may engage with the organisation.

Data collected may include:

·        Contact details – name, address, telephone and email

·        Your attendance at invited events, details of donations you have made, events where you have purchased tickets

·        Your mailing preferences – when you sign up to hear from us via email or post

·        If you have become a member of the mill, and your membership level.

·        Ticket sales information

·        Information needed for collections’ management purposes

·        Photographs and Videos

·        Gift Aid consent

 

 

How do we use your data?

The information is either needed to fulfil a service or to enable us to provide you with a more personalised service.

Coldharbour Mill may use your personal data to better understand our customers and markets or other information collected to help us improve our content or services facilitate sales and support our fundraising program.

The information we may wish to provide to you includes details of exhibitions, events, collections, appeals, conservation, campaigns, membership, services, products, fundraising, newsletters, feedback, competitions and other activities and those of other carefully selected organisations.

It may include:

·        Sending you our news and events booklets

·        Inviting you to events

·        Informing you of upcoming events and activities

·        Asking you to support the museum by volunteering your time, experience or financial support

These activities include an element of direct marketing.

Communications may be sent to you by post, email, social media or telephone depending on your mailing preferences if you have selected one.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

How we obtain your details

We collect your personal information in a number of ways.

·        When you provide it to us directly

·        We collect it as you use our websites or apps

·        When you have given it to a third party and you have provided permission to pass your information on to us

·        From publicly available sources (where possible) to keep your information up to date.

 

Children

If you are under 18 please ensure you obtain your parent/guardian’s consent before sending any personal information to any website or to Coldharbour Mill.  We do have activities for those under 18 so may ask your age.  Before taking part please ensure you speak to your parent or guardian.

How will we share your data?

Coldharbour Mill will share information including personal data with its affiliated Charities and Companies only (Coldharbour Mill Ltd, Friends of Coldharbour Mill).

How do we protect your data?

The museum does not sell data to third parties.  Data may be disclosed to our external organisations acting on behalf of Coldharbour Mill, for instance our volunteers but all will be bound by the terms of this privacy policy and GDPR legislation. Your data is stored securely on the trusts’ customer relationship management, volunteer, till and collections databases.  These databases are accessed by a limited number of staff.  Website registration information is securely and privately held on the website.  These systems are protected by Coldharbour Mills security procedures.

 

Your rights to be able to access the personal information we collect

You have a right to request a copy of the personal data that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

We always respect customers’ interests, fundamental rights and freedoms. You have the right to ask for your personal data to be removed from our database at any time. If you wish to do this, please use the contact details at the end of this policy.

Please bear in mind, however, that if you request to have your data removed it will affect our ability to carry out tasks above that are for your benefit. We try to respond to all legitimate requests within one month.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

This is a security measure to make sure that personal data is not disclosed to any person who does not have to right to receive it.

 

We have the right to amend and update this policy from time-to-time, to fully comply with changes in legislation.

Please get in touch with us if you have any questions about this policy with regards to how we collect and process customers’ personal information.

Martin Halse
Chief Executive                                                                                        

Email: chiefexec@coldharbourmill.org.uk
Phone: 01884 840960

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Coldharbour Mill. References to "our Website" or "the Website" are to coldharbourmill.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Coldharbour Mill
.Coldharbour Mill Ltd, Coldharbour Mill Museum, Uffculme, Devon
EX15 3EE

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.